At HerFreedom101 (“we”, “us”, or “our”), your privacy is fundamental to everything we do. We are a UK-based wellness platform and we take our obligations under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 seriously.
This Privacy Policy explains what data we collect, why we collect it, how we protect it, and the rights you have over it. Please read it carefully. If you have any questions, contact us at privacy@herfreedom101.com.
When you create an account, we collect:
Because HerFreedom101 is a wellness platform, we collect what may be considered special category health data under UK GDPR. This includes:
Your health data is encrypted at rest using AES-256-GCM. We process this data on the legal basis of your explicit consent, which you can withdraw at any time by deleting your account.
To personalise your experience, we also collect:
If you subscribe to Freedom+ or Freedom VIP, payments are processed securely through Stripe. We do not store your card details on our servers — Stripe handles all payment data under their own PCI-DSS compliance.
We use your information to:
We do not sell your data. The following third-party services may process your data as part of delivering our platform:
Anthropic (AI Chat — Chi)
Chi, our AI companion, is powered by Anthropic's Claude API. When you use Chi Chat, your messages and limited personalisation context (your first name and today's check-in data such as mood and focus area) are sent to Anthropic's servers to generate responses.
Under Anthropic's standard API terms, your conversation data is not used to train their AI models. Chi Chat requires your explicit consent before first use.
Learn more: anthropic.com/privacy
Stripe (Payments)
Stripe processes all subscription payments. Your name, email, and billing address are shared with Stripe to complete transactions. Stripe is PCI-DSS Level 1 certified.
Learn more: stripe.com/privacy
Resend (Email)
We use Resend to send transactional emails (account verification, password reset) and newsletters you opt in to. Your email address and name are shared with Resend for this purpose.
Learn more: resend.com/privacy
We retain your data for as long as your account is active. If you delete your account, all your personal data is permanently deleted from our systems, including:
Deletion is cascading — removing your account removes everything associated with it. Some anonymised, aggregated data (e.g. platform usage statistics with no personally identifiable information) may be retained for service improvement.
We implement multiple layers of security to protect your data:
As a UK resident, you have the following rights over your personal data:
Right of Access
You can request a copy of all personal data we hold about you.
Right to Rectification
You can update or correct inaccurate information directly in your account settings.
Right to Erasure (“Right to Be Forgotten”)
You can delete your account at any time. All associated data is permanently and immediately deleted.
Right to Data Portability
You can export all your data (check-ins, rituals, journal entries, wins) in JSON or CSV format from your journal page at any time.
Right to Withdraw Consent
Where we process your data based on consent (e.g. health data, Chi Chat), you can withdraw consent at any time. This does not affect the lawfulness of processing before withdrawal.
Right to Lodge a Complaint
You have the right to complain to the Information Commissioner's Office (ICO) if you believe we have not handled your data lawfully.
To exercise any of these rights, contact us at privacy@herfreedom101.com. We will respond within 30 days.
We use the following types of cookies:
You can manage your cookie preferences using the cookie consent banner shown on first visit, or by contacting us.
HerFreedom101 is not intended for users under 16 years of age. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately at privacy@herfreedom101.com.
We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through a notice on our platform. Your continued use of HerFreedom101 after changes constitutes acceptance of the updated policy.
For privacy-related queries, data subject requests, or concerns, please contact our privacy team:
HerFreedom101 — Privacy Team
Email: privacy@herfreedom101.com
We aim to respond to all privacy requests within 30 days.